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Job Details

Director Product Management - Digital Workplace

Company name
American Express Company

New York City, NY, United States

Employment Type

Executive, Manager, Product Management

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Director Product Management - Digital Workplace','19000327','!*!The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every day.

American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, collaboration and productivity – and we’re just getting started!

We’re looking for a customer-empathic, forward-thinking product person to knit together our diverse digital workplace products into a single, super-charged, end-to-end journey for how work is done at American Express


Who you are:

You are a product person on the hunt for the most important customer problems to solve. You see the big picture and are driven to tame the complexities inherent in an interconnected enterprise ecosystem. You have a knack for technology, but it’s the people who use it who get you up in the morning. You are at home in a matrixed organization and enjoy the challenge of bringing your dynamic partners on board to your vision. You lead by influence. You love to prove yourself through measurable results.

American Express aspires to provide the world’s best customer experience every day and to do that, the colleagues who work here need an extraordinary digital workplace. Are you ready to build the best digital workplace the universe has ever seen?

Are these things you like to do?

Provide the thought-leadership required to transform an organization from one focused on delivering individual products into one that crafts end-to-end colleague journeys crossing multiple products, platforms, and functional owners

Really grok the ways that people perform top-level journeys in the workplace, like collaborating with others or finding crucial information, then optimize these journeys both with today’s technology and with future strategic investments

Influence the work at hand by participating in product backlog prioritizations and release train planning to ensure coordinated solution deliveries that truly improve the colleague experience

Pursue the difficult but crucial decisions surrounding the work we should not pursue so that we remain focused on the buildout of journeys that make the biggest difference to our colleagues

Quantify the friction and frustration of our colleague journeys today, track improvement over time, and hold diverse product owners accountable to commit to and deliver that improvement','!*!You have:

Unrivalled passion to create the world’s best colleague digital experience

The ability to talk about your products and their roadmap in a way that generates excitement, consensus, and followership amongst customers and partners

A proven track record of translating customer needs into features and solutions, delivering delightful and frictionless customer experiences that deliver business results

Interpreted high-level strategy into practical products with ambitious but achievable backlogs

Analyzed complex customer journeys to systematically prioritize work and measure its impact

Built, led and nurtured a “team of teams” that work together to offer a cohesive suite of products

Envisioned and launched large-scale product offerings in a complex, enterprise environment

Turned around existing, flagging product lines, growing adoption and setting and achieving value delivery metrics

Shown how your exceptional collaboration with other departments (e.g. engineering, security, sales, servicing) has enabled superior products to be efficiently defined, deployed and maximized

Demonstrated how your expertise in maintaining product knowledge and market trends can substantially enhance a product offering.

A bachelor’s degree in a relevant discipline

Furthered your knowledge of Product management through certification (Pragmatic Marketing, AIPMM, etc)




eligibility to work with American Express in the U.S. is required as the

company will not pursue visa sponsorship for these positions.


American Express has been making a difference in people’s lives

for over 160 years, backing them in moments big and small, granting access,

tools, and resources to take on their biggest challenges and reap the greatest



We’ve also made a difference in the lives of our people, providing

a culture of learning and collaboration, and helping them with what they need

to succeed and thrive. We have their backs as they grow their skills, conquer

new challenges, or even take time to spend with their family or community. And

when they’re ready to take on a new career path, we’re right there with them,

giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to

back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

','Technology','US-New York-New York','','Full-time','Jan 8, 2019','Feb 8, 2019','','','Director Product Management - Digital Workplace

Company info

American Express Company
Website :

Company Profile
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.

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