American Express Company
New York City, NY, United States
Executive, Manager, Product Management
Director Product Management - Digital Workplace','19000327','!*!The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every day.
American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, collaboration and productivity – and we’re just getting started!
We’re looking for a customer-empathic, forward-thinking product person to knit together our diverse digital workplace products into a single, super-charged, end-to-end journey for how work is done at American Express
Who you are:
You are a product person on the hunt for the most important customer problems to solve. You see the big picture and are driven to tame the complexities inherent in an interconnected enterprise ecosystem. You have a knack for technology, but it’s the people who use it who get you up in the morning. You are at home in a matrixed organization and enjoy the challenge of bringing your dynamic partners on board to your vision. You lead by influence. You love to prove yourself through measurable results.
American Express aspires to provide the world’s best customer experience every day and to do that, the colleagues who work here need an extraordinary digital workplace. Are you ready to build the best digital workplace the universe has ever seen?
Are these things you like to do?
Provide the thought-leadership required to transform an organization from one focused on delivering individual products into one that crafts end-to-end colleague journeys crossing multiple products, platforms, and functional owners
Really grok the ways that people perform top-level journeys in the workplace, like collaborating with others or finding crucial information, then optimize these journeys both with today’s technology and with future strategic investments
Influence the work at hand by participating in product backlog prioritizations and release train planning to ensure coordinated solution deliveries that truly improve the colleague experience
Pursue the difficult but crucial decisions surrounding the work we should not pursue so that we remain focused on the buildout of journeys that make the biggest difference to our colleagues
Quantify the friction and frustration of our colleague journeys today, track improvement over time, and hold diverse product owners accountable to commit to and deliver that improvement','!*!You have:
Unrivalled passion to create the world’s best colleague digital experience
The ability to talk about your products and their roadmap in a way that generates excitement, consensus, and followership amongst customers and partners
A proven track record of translating customer needs into features and solutions, delivering delightful and frictionless customer experiences that deliver business results
Interpreted high-level strategy into practical products with ambitious but achievable backlogs
Analyzed complex customer journeys to systematically prioritize work and measure its impact
Built, led and nurtured a “team of teams” that work together to offer a cohesive suite of products
Envisioned and launched large-scale product offerings in a complex, enterprise environment
Turned around existing, flagging product lines, growing adoption and setting and achieving value delivery metrics
Shown how your exceptional collaboration with other departments (e.g. engineering, security, sales, servicing) has enabled superior products to be efficiently defined, deployed and maximized
Demonstrated how your expertise in maintaining product knowledge and market trends can substantially enhance a product offering.
A bachelor’s degree in a relevant discipline
Furthered your knowledge of Product management through certification (Pragmatic Marketing, AIPMM, etc)
eligibility to work with American Express in the U.S. is required as the
company will not pursue visa sponsorship for these positions.
American Express has been making a difference in people’s lives
for over 160 years, backing them in moments big and small, granting access,
tools, and resources to take on their biggest challenges and reap the greatest
We’ve also made a difference in the lives of our people, providing
a culture of learning and collaboration, and helping them with what they need
to succeed and thrive. We have their backs as they grow their skills, conquer
new challenges, or even take time to spend with their family or community. And
when they’re ready to take on a new career path, we’re right there with them,
giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to
back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
','Technology','US-New York-New York','','Full-time','Jan 8, 2019','Feb 8, 2019','','','Director Product Management - Digital Workplace
American Express Company
Website : http://www.americanexpress.com
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services. An engine of commerce, American Express provides innovative payment, travel and expense management solutions for individuals and businesses of all sizes. Most of all, we help our customers realize their dreams and aspirations through industry-leading benefits, access to unique experiences, business-building insights, and global customer care. We enable our customers to do more and achieve more.