Director FSO

Profile

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for overseeing and directing the multi-product and enterprise solutions technical teams and managers. Manages a team capable of executing large projects accurately taking into account varied and unique product requirements and balancing the priorities of those projects. Provides decisive and proactive leadership to establish staffing, operations, procedures and metrics/SLAs. Manages professionals at manager, supervisor and professional levels. Ensures appropriate resources to achieve financial and business objectives. Influences, shapes and integrates strategy for functional area(s).

Job Description

Core Responsibilities

Lead all operational aspects by ensuring stable, robust and scalable operational processes to support enterprise customers.

Play an active role in the management team by participating in project management prioritization, daily change management meetings and other departmental responsibilities.

Create and implement standardized processes and improving on existing methodologies, including departmental structures and organizational improvements.

Ensure team coverage of 24/7/365 operations, to include data center operations, on-call duties for technical response management and issue resolution.

Work closely with team leaders to assure high levels of customer satisfaction.

Manage enterprise services operations activities in multiple locations.

Establish and maintain solid vendor and partner relationships.

Work closely with field operations, account team, sales, product development, delivery and business development staff.

Direct the preparation and implementation of policies, procedures and standards.

Prepare, analyze and manage operations through statistical analysis of activities.

Provide oversight and an escalation role for enterprise business solutions technologies.

Build relationships with the division and market engineering and operations, national engineering and operations and corporate business development groups.

Develop staffing plans. Recruit and hire management team. Establish individual performance goals for direct reports, conduct performance reviews and provide coaching and counseling.

Collaborate with resource management team to anticipate staffing needs in addition to recruiting, training and continually developing team members.

Ensure achievement of all system, team and individual customer service goals and standards.

Participate in annual budgetary and financial management, workforce including forecasting and planning. Develop long range strategic planning and cost operations management.

Deploy new functionality quickly and accurately, minimizing disruptions even during maintenance windows.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com