Washington, DC, United States
Clevel, Executive, Manager, Hospitality, 100k
Your success is a train ride away.
Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.
Are you ready to join our team?
SUMMARY OF DUTIES:
The AVP of Food & Beverage (F&B) is responsible for creating the vision of the F&B transformation and providing the overall direction through execution, with a renewed focus on hospitality and customer experience. Key responsibilities include creating a contemporary F&B experience through a comprehensive program design, maintaining expertise in industry packaging and culinary trends, assisting with the development of F&B RFPs, and partnering with Catering Operations to ensure the highest standards of food safety and performance objectives.
The AVP reports regularly to senior executive management on the status and progress of the F&B redesign.
*Designs the F&B strategic vision and drives the key objectives, such as:
*Improve eCSI scores (Customer Satsifaction Index) *Coordinate service delivery to optimize positive customer interactions *Reduce cost through process selection and innovation *Establish strategic multi- year plans to ensure the continuous development of contemporary design.
*Leads the group’s effort to influence strong partnerships with key stakeholders such as Marketing and Operations in order to communicate and recommend strategies to meet key objectives. *Maintains a continuous deep understanding of the industry and the latest consumer trends within the F&B space through research and networking. *Sets objectives and direction for F&B staff. Assigns, monitors, and reviews critical metrics and analyses to guide tactical and strategic revenue-optimizing initiatives. *Leads F&B team coordination on vendor management and communication
*Bachelor's Degree in a related field *20+ years of experience in F&B functions *Proven track record of increasing management responsibility, including strong budgetary and financial planning skills as well as success in motivating employees, encouraging teamwork and tracking performance. *Excellent communications skills, including proven written and presentation experience. *Demonstrated experience communicating orally and in writing with the corporation and externally. *Demonstrated experience simultaneously managing multiple projects and/or programs using appropriate tools and controls.
MBA or Master’s Degree in a related field
PREFERRED WORK EXPERIENCE:
*Transportation industry experience *General culinary knowledge *Proven leadership in the hospitality field
*Proven project management skills in addition to strong analytical and problem solving skills *Advanced leadership and management skills with proven ability to motivate others; effective writing, presentation, meeting and facilitation skills; interpersonal communication; time management; and conflict resolution and investigation skills. *Demonstrated familiarity with Microsoft Office Suite (i.e. Excel, Word and PowerPoint).
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent written and oral communication skills.
Posting Location(s):District of Columbia; Maryland; Virginia
Job Family/Function:Customer Service
Education Requirements:Bachelors Degree
Travel Requirements:Up to 25%
Employment Experience Requirements:10 plus years of experience
Amtrak employees power our progress through their performance.
We want your work at Amtrak to be more than a job - we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.
We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.
All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.
In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an Affirmative Action/Equal Opportunity Employer and we welcome all to apply. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including blindness), or veteran status.
POSTING NOTES: Customer Service || Corporate
Website : https://www.amtrak.com
The National Railroad Passenger Corporation, Amtrak, is a corporation striving to deliver a high quality, safe, on-time rail passenger service that exceeds customer expectations. Learn all about Amtrak here from every angle.