Senior Director University Services

Profile

What We’re Looking For:

The Senior Director of University Services is responsible for providing strategic leadership, personnel management, and driving initiatives across program operations within their assigned portfolio of programs. Senior Directors are experienced operators with a proven track record in 2U program management and/or cross-departmental operations. They serve as internal advisors for program management senior leadership (SVPs, GMs), and people managers and escalation points for Program Directors. In addition, we are looking for an innovative subject matter expert to guide the development of the technical solutions for our business. As a subject matter expert, you will be evaluating the best organizational needs and recommending suitable technical solutions to drive the business forward. You may also be required to oversee the development, testing, and implementation of these solutions.

The Senior Directors are ultimately responsible for operational outcomes for their respective portfolios, which generally comprise 40 degree offerings and/or educational products (short courses, boot camps, certificate programs, and other academic products), as well as identifying and driving efficiencies across the business as a whole.

The Senior Director also serves as Subject Matter Experts (SMEs) on initiatives and projects that will eventually be implemented with our Partners. In the SME role, they represent Program Management and ensure the partner voice along with efficiency are always front of mind.

The role is primarily internal facing but may include some external-facing responsibilities as needed or requested by program management leadership. This role reports to the SVP of University Services but is dedicated to a set of portfolios with specific programs and SVPs.

Responsibilities Include, But Are Not Limited To:

People Management:

Hire, onboard, and manage the performance and development of a group of 8 - 10 Program Directors across all business lines.

Collaborate with program GMs and PGMs to address performance concerns and identify development opportunities

Manage work and set team goals that align to 2U’s strategic priorities

Build diverse bench of talent and provide opportunities for individual contributors to grow into leaders

Foster culture of diversity, equity and inclusion; work collaboratively with HR to continually improve practices and processes for hiring and promotion within University Services

Oversee Learning and Development curriculum for direct reports

Operations Leadership

Identify opportunities for growth and/or cost savings and advocate for the needs of programs with support of SVP, University Services

Build and maintain strong working relationships with Program Directors, GMs and PGMs along with Matrix leadership to identify and escalate operational inefficiencies, influence internal and external decisions, and work to resolution

Hold Program Directors accountable to complying with standard processes and best practices for their programs

Manage scope, processes and deliverables of various projects across departments that support business goals across teams, products and business lines

Planning for Growth

Collaborate with SVP of University Services to lead strategic planning and hiring for existing and future program launches

Identify opportunities to streamline, standardize, and automate business processes that allow the business to grow without increasing headcount or operational costs

Build business cases to influence roadmaps, prioritization of initiatives and enhancements to Enterprise Operations and Matrix leadership

Inform the implementation and technology teams in launches of all initiatives and new products to ensure teams are resourced appropriately for successful implementation

Things That Should Be In Your Background:

Bachelor’s degree required

7 years’ experience managing teams and providing strategic direction

Extensive people management experience

Demonstrated general understanding of business operations.

Analytical thinker with great attention to detail

Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change.

Great communication and interpersonal skills.

The ability to communicate difficult/sensitive information in a tactful manner.

Enthusiasm and the ability to thrive in an environment of constant change.

About 2U Inc. (NASDAQ: TWOU)

2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.

Benefits & Culture

Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.

2U offers a comprehensive benefits package:

Medical, dental, and vision coverage

Life insurance, disability and 401(k)

Unlimited snacks and drinks

Generous paid leave policies including unlimited PTO

Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!

To learn more, visit 2U.com. #NoBackRow

In Colorado, the anticipated base salary for this role is $130,080, with potential bonus and equity eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

Company info

2U, Inc
Website : http://2u.com