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Job Details

Regional Director

Company name
Lakeland Tours, LLC

Lexington, KY, United States

Employment Type

Executive, Manager, Sales

Posted on
Jan 04,2019

Valid Through
Apr 19,2019

Apply for this job



WorldStrides is the largest and most trusted educational student travel company in the country, providing a variety of educational travel programs to more than two million elementary, middle, high school, college, and graduate students since 1967. The WorldStrides mission is to ignite personal growth through Educational travel and study abroad. ISA, as a division of WorldStrides, aims to transform college-level students through international education experiences, while supporting and empowering institutional partners.


The ISA Embedded Office and Regional Director will be the main point of contact for a portfolio of ISA’s partner universities. The Regional Director works closely and collaboratively with the study abroad offices at ISA’s partner universities to advise and support students and faculty participating in ISA programs and improve outcomes for students, universities and ISA. Activities include: acquisition of new university partners and retention and increased activity with existing partners, student promotions and lead generation, brand enhancement at partner universities and in the field and new business and strategic program development. The Regional Director is a member of the University Partnerships team and reports to one of the Associate Vice Presidents for University Partnerships.

The position is remote-based in the Lexington, Kentucky area and will serve partners in Kentucky and Tennessee. As an ISA Embedded Office and Regional Director, a greater percentage of time will be dedicated to the Embedded Office partner university, University of Kentucky (UK). The Regional Director is responsible for managing the ISA Embedded Office and collaboratively progressing the overall mission, vision, and direction with UK.


Develop new partnerships and improve relationships with existing partners

Play lead role in articulating bids, proposals, agreements and memoranda of understanding as necessary to solidify and define partnerships between U.S. universities and ISA

Develop and implement a strategic plan to increase partner engagement through development of collaborative initiatives to foster the realization of their international education objectives and resultant growth for ISA

Maintain and expand ISA’s relationship with US partnerships by acting as an advocate for the universities within ISA, as well as an ambassador of ISA within these partnerships and the professional as a whole

Develop a comprehensive awareness and understanding US partner universities, including the needs, pain points, and priorities of the students, staff and faculty with regard to education abroad and serve as voice of ISA on matters including:

Affiliation and associated benefits

Program Approvals and Portfolio Development

Signature and Support Services Program Development

Other unique outreach initiatives to realize schools specific goal (e.g. Curricular Mapping, SPARC initiatives, etc.)

Support the processes and policies for financial aid, admissions, credit transfer, and risk management

Assist site visit management team in the nomination and considerations for group and individual site visits and post-visit follow-up for whom you sponsor

Provide education and training opportunities to education abroad staff and campus stakeholders, including front-line advisors (peer, graduate, and professional staff)

Research, register, prepare for, and participate in student engagement and support activities, such as fairs and other recruitment activities, pre-departure orientations, and re-entry support.

Support Health and safety incident management communications that go beyond needs met by Health Safety & Security team, and the Manager and staff on call

Communicate effectively with campus stakeholder and partners through extensive phone, email communication and video conferencing as well as face-to-face meetings on campus, at conferences and beyond

Assist with supervising undergraduate student Global Ambassadors in assigned region

Assist with strategic utilization of any ISA benefits as set forth in our affiliation or other special agreements and consider refinement of these benefits to best align to their needs and our evolving partnership

Manage record keeping in the shared CRM pertaining to the universities within your portfolio, including campus visit notes, contacts, program developments, list of approved programs, emergency contact notes, and other CRM data points

Keep abreast of trends, research, and activities of the competition within the field; reporting those trends back to other ISA stakeholders and members of the ISA Executive Management Team, informing ISA program development and business development strategies

Work to enhance ISA brand in the field through activities such as engagement with member organizations, conference attendance


Report on enrollment, trends, opportunities and projects to ISA Management

Develop and refine ISA materials and resources that can facilitate discussions with university officials regarding partnerships or programming with ISA

Coordinate U.S. partner school outreach, student engagement and strategy with members of the other units that focus on sales and domestic relationships for ISA and other WS divisions

Liaise with partner schools as a representative of WorldStrides more broadly, including general representation of other divisions of WorldStrides which serve higher education partners, including:

Custom Programs

Excel Sports

On Stage

Seek out and advocate for professional developments opportunities for your own professional development


Manage one or more special-project foci that fall under University Partnerships purview or which is newly identified and of strategic interest to our division and ISA

Travel as necessary to achieve success in all of the above. Local and regional travel will be approximately 70-90 days on campuses or at conferences per year


This a relationship-centered and service-oriented consultative sales position. The ideal candidate will possess

Minimum Qualifications:

Bachelor’s degree

Study/work/intern/volunteer abroad experience

Excellent written and verbal communication skills

Global travel experience, education abroad experience preferred

The ideal candidate:

1-3 years of experience in international education, higher education, or industries related to education (ex. online educational software)

CRM experience

1-2 years of experience in Sales, Marketing, or Customer Service

Master’s or other post-graduate degree

Fundamental understanding of the following trends in International Education: Curriculum Integration & Development, Higher Education Internationalization, Global Mobility of Students at the Post-Secondary Level, Best Practices in International Education (Programs & Program Providers) and Diversity in International Education

Proven success with public speaking, networking, relationship building and working with a diverse set of professional contacts

Willingness and ability to embrace change and adapt in an innovative environment

Attention to detail and desire to learn new aspects of the International Education field

Company info

Lakeland Tours, LLC
Website :

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