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Job Details

Director Observability Products

Company name
Humana Inc.

Rogers, AR, United States

Employment Type

Executive, Manager, It, Product Management

Posted on
Apr 28, 2023

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Humana's Director, Observability Products is a pivotal role in driving and maturing the Enterprise Observability capabilities.


Key Responsibilities include, but are not limited to:

partner with architecture, operations, engineering and enterprise information protection teams to deliver on the strategic roadmap for Observability

lead the Observability product managers, architects and will work with Observability engineering teams to deliver and support capabilities for the enterprise

lead the team that defines the Observability standards and operate the necessary governance to ensure the consistent adoption of standards throughout the enterprise.

advance the observability maturity journey across the enterprise in an effort to accelerate business outcomes driven practices

drive an evidence-based approach for developing and refining a product roadmap and strategy

partner with cross functional teams to identify new capabilities, define features, and work closely with development to deliver on the roadmap

mature product management practices and help establish best practices

track product metrics and systematically assess viability of investments helping rationalize across multitude of vendor products

establish strong working relationships across various teams with associates at all levels and with partners

synthesize a variety of technologies and capabilities into high quality products and applications that support business driven outcomes

define enterprise standards, develop and enforce governance controls for Observability

lead and collaborate on developing reference implementations for various observability capabilities

provide best practices guidance for approved observability products

articulate and evangelize Enterprise Observability standards

Required Qualifications

BS in Computer Science, Electrical Engineering, Information Systems, or a similar field required

8 or more years of experience in product management, engineering or architecture roles at leading-edge companies

Expertise developing multi-year product strategies and business cases. Experience in product discovery methods, such as design thinking.

Strong verbal and written communication skills with an ability to engage with executive level stake holders

Experience with observability, monitoring and logging products (such as Dynatrace, Splunk, Sumologic, Solarwinds, Thousand Eyes, Datadog, New Relic, Grafana etc.)

Familiarity with common industry monitoring frameworks like Four Golden Signals, LETS, DORA, MTTx, etc.

Experience with open standards (such as OpenTelemetry, StatsD, etc.)

Experience with event management products (such as ServiceNow ITOM, Big Panda, Splunk ITSI)

Experience defining technology standards and building frameworks for adoption and governance

Experience with cloud technologies such as Amazon Web Services, Google Cloud or Microsoft Azure

Experience with multi-cloud environments, cloud services, and platform software

Demonstrated ability to work collaboratively and building-trusting relationships with stake holders

Experience working with mission critical systems

Ability to apply the principles of analytical and critical thinking skills and other professional practices to diagnose or define problems, collect data and solve abstract problems with widespread organizational impact

Experience working in a team-oriented, collaborative and agile environment

Highly self-motivated and directed, with keen attention to detail

Proven analytical and problem-solving abilities

Prior management or team leadership experience

Preferred Qualifications

MS or higher in an engineering discipline

Healthcare experience

Additional Information

Location: Remote, anywhere USA

Requires 10-15% travel as business needs dictate

Work-At-Home Requirements: To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested; Satellite, cellular and microwave connection can be used only if approved by leadership; Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense; Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job; Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Company info

Humana Inc.
Website :

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