The Gap Inc.
San Francisco, CA, United States
Director - Experience Strategy','267640','!*!Overview: Reporting to the Senior Director of Product and Business Strategy, the Director of Experience Strategy is responsible for working closely with cross functional leadership (across Old Navy and Gap Inc.) to define and deliver the long-range plan for Old Navy’s fleet of over 1000 stores. Experience strategy encompasses everything from reimagining today’s 4-wall operating model all the way through to defining and prioritizing critical capabilities for long-term investment. Competencies: Strategic OrientationCollaboration InfluencingDrives ResultsChange Leadership Key Responsibilities: Drive the development of Old Navy’s long-term experience strategic plan, including overseeing quantitative and qualitative analyses (e.g., market and competitor assessments, financial performance analysis) and leading and partnering with cross-functional business partners. Examples of activities:Be a thought leader, in partnership with cross functional leadership across Old Navy and Gap Inc, to determine the long range priorities for stores based on internal assessment and priorities, competitive benchmarking, and customer insightsLiaise with business partners inside Old Navy and across Gap Inc., proactively identifying and communicating business issues, brand priorities and sharing best practicesIdentify key issues, structure ambiguous problems, and develop workplans to drive insights. Provide leadership, direction and facilitate execution & implementation of strategic initiativesLead cross-functional work-streams and conduct quantitative and qualitative analysis (e.g. business case development) yielding actionable results Synthesize findings, structure presentations, and communicate action items and recommendations to senior management and cross functional leadership team to drive alignmentLead efforts to drive insights and build knowledge of key market, competitor, and customer dynamics. Examples of initiatives:Analyze competitor experience strategies and performance to identify threats/opportunitiesScope and implement consumer insights projects/analyze consumer insights data to test hypotheses and identify actionable opportunities for Old NavyDrive whitespace growth opportunity identification and develop plans to addressLead explorations into new solutions, including:Behavioral prototyping of possible customer experiencesDiscovery-driven planning to identify key assumptions to testLearning extraction from prototype explorations to drive business decisions on scale / growth ','!*!Qualifications:Demonstrated track record as an outstanding problem-solver and strategic thinkerAble to quickly identify key issues and develop hypothesesAble to work in and bring structure to ambiguous environmentsVery strong analytic and financial modeling skills, with deep understanding of how to link strategy to financial plans / business casesAble to synthesize disperse information into effective strategies and innovative insights, translating complex ideas into simple, actionable recommendationsVery strong written and oral communicator with proven ability to communicate with senior executivesStrong retail business acumenDemonstrated understanding of retail and consumer-facing businessesAble to assess impact of decisions on overall businessExcellent interpersonal and people leadership skillsAble to collaborate effectively using broad range of influence styles to drive desired results; works well with others and is considered a true team playerProven experience in leading teams (that might include senior leaders) including providing direction, understanding resource capability and successfully driving results working with internal or external resourcesStrong executive presence and command skillsAble to identify barriers to successful implementation and capable of working with teams/leaders to mitigate barriersApproaches conflicts as opportunities; understands others quickly; can find common ground without comprising total positionVery strong project and process management skills, including ability to independently disaggregate problems into defined workplansAble to effectively juggle multiple projects at one timeDemonstrated initiative and ability to work independently and to manage cross-functional business partners who are not direct line reportsExperience Required:Bachelor's degree or equivalent experience, MBA preferred10 years of professional work experience, preferably within strategic management consulting, retail, consumer products, and/or investment bankingExperience launching new products / services, e.g., as an intra- or entrepreneur ','US-CA-SAN FRANCISCO','','Full-time','Old Navy Headquarters','Strategy','Jill Henriques','Jill_Henriques@gap.com','Director - Experience Strategy']);
The Gap Inc.
Website : http://www.gap.com