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Job Details

Director of Life Sciences Technical Managed Services

Company name
Becton, Dickinson and Company (BD)

Location
Franklin Lakes, NJ, United States

Employment Type
Full-Time

Industry
Executive, Manager, Operations, It

Posted on
Jul 07, 2020

Valid Through
Oct 20, 2020

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Job Description Summary

Job Description

*Position can be remote.

The Director Life Sciences Technical Managed Services is responsible for Offer Strategy and Portfolio Realization, including all aspects of designing, building, launching, and managing our portfolio of Managed Services offers in the marketplace. This includes owning the strategic roadmap, prioritization, launch, pricing, marketing, and profitability of offers. The leader will collaborate with Life Sciences Product and Strategic Marketing for aligning the overall value proposition, brand promise, and the satisfaction of offers. This role report to the VP Life Sciences Technical Services and dotted line to the IDS Senior Director Global Technical Service.

Key Success Factors:

Create and launch new Managed Services offers that grow revenues in Life Sciences Technical Services

Develop partner offers aligned to advance and optimize partner practice revenues

Build strategic roadmaps for current year 3

Design offer announcement and measure financial profitability and customer success across the lifecycle

Responsibilities:

Designs and owns ongoing updates to the Managed Services strategic and portfolio plan

Assesses the market performance of offer portfolio across services and segments; develops recommendations and action items further to drive market, service, and segment share and profitability. Track and report to executive leadership on key financial metrics related to market pricing and offer strategies

Plans and directs the Managed Services offer development team

Launches offer internally and externally to maximize market interest and order volume

Coordinates and collaborates on packaging, promotions, pricing, and materials for each offer

Establishes strategic roadmap across all products and services including prioritized offerings and retirements based on market potential and research

Collaborates with channel management for partner offerings to be included in strategic roadmap

Accountable for delivery of offers on-time and on-budget for approved initiatives

Monitor, manage and report on offer effectiveness, profitability, and relevance

Manage departmental budgets and employee engagement and satisfaction

Key Performance Indicators:

Provide P&L responsibility and accountability for Managed Services

Closely manage the launch date and delivery of products and services by following strict financial controls

Achieve revenue goals for Managed Services as defined in the business plan

Achieve profitability goals for products and services as defined in the business plan

Minimize operating costs for each offer generating incremental margin YoY

Ensure partner satisfaction measured by partner survey reviews VOC feedback

Ensure team satisfaction through 360 Reviews

Required Education & Experience:

Bachelors degree in Computer Science, Information Technology, Business Administration, Mechanical Engineering or similar discipline

10 years experience of industry expertise in a highly technical and fast-paced environment leading the development of technology services offer and strategy

5 years experience managing in Services and high growth teams

Strong knowledge of and expertise with portfolio management of many active customer-centric projects

Experience deploying web-deployed application suites in a cloud platform environment

Strong understanding of database, server virtualization, storage, networking, and data center operations

Preferred Education & Experience:

MBA, Master’s or advanced technical degree in a related field

Expertise in Life Sciences related services, and the industry in general

Strong knowledge of database operations management

Experience designing team coverage of 24/7/365 operations, to include response center operations, on-call duties for technical response management and issue resolution

Experience working closely with technical resources on networked applications on issues that require a broad range of technical troubleshooting skills relating to the software functionality and data analysis

Experience leading services product management function

Experience in product marketing, project management

Strong business and financial management skills

Experience working and traveling in a global role

Experience with leveraging SAP, ServiceMax and Salesforce CRM platforms

Proficient knowledge of Healthcare IT

Proficient knowledge of medical device hardware and software cybersecurity rules and regulations

Skills & Competencies:

Problem Solving, Analytical Skills, and Professional Judgement: Uses a combination of logic, analysis, experience, wisdom, and advanced methods to make decisions and solve problems, demonstrating the ability to solve difficult problems and create effective and innovative solutions

Communication Skills: Advanced facilitator for small and large groups and organizations, adapting content and style to engage the audience, and able to articulately respond to impromptu comments and questions

Action-Oriented: Personally models, coaches and motivates a team to demonstrate a significant bias for action to execute key objectives, while actively seeking other opportunities to contribute

Composure: Responds constructively in stressful situations and effectively calms others while taking action to resolve the root cause of the situation causing stress

Process Effectiveness: Independently identifies the most efficient way to simplify and implement complex processes

wards an intended course of action. Experienced at using multiple chains of influence to achieve broad organizational acceptance

Physical Requirements:

Ability to travel domestically and internationally 30%

Regularly required to stand, bend and reach

Ability to view a computer monitor and use the keyboard for prolonged periods of time

Ability to sit for a prolonged period of time, handling, listening, near vision, midrange vision in connection with performing essential functions.

Location :

Position is remote - United States

Primary Work LocationUSA CA - San Jose

Additional LocationsUSA MD - Baltimore

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Company info

Becton, Dickinson and Company (BD)
Website : http://www.bd.com/

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