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Job Details

Director Digital Design

Company name
Hilton Worldwide

Addison, TX, United States

Employment Type

Executive, Manager

Posted on
Jan 04,2019

Valid Through
Apr 19,2019

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***This position can be located in Dallas, TX or Memphis, TN***

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

Hilton’s Experience Design team works to create an extraordinary journey through every part of a guest’s experience — from the time our guests dream of travel, until their stay is complete, and beyond. We believe that design happens in many functions across our organization, and we deliver better experiences to our guests when we’re working together to build, test, and learn; focusing on user outcomes in both digital and non-digital spaces.

As a Director on the User Experience and Design team, you will lead teams focused on visual and interaction design that work on a variety of digital products including websites, applications and enterprise software. You will be a strong voice for design quality and consistency across our digital platforms. You will work closely with our creative operations teams to support in-depth business reviews, communicate and present across all levels of the organization, as well be responsible for attracting, retaining, and developing talent focused on building intuitive products.

More specifically, you will:

Nurture a team culture that is service oriented, humble, nice, reliable, honest, resourceful, positive, accountable, enthusiastic, and empathetic. That's how we treat our work and each other.

Create an environment where your team members can grow, develop, and maximize their talents.

Provide thought leadership and advocate for evidence-based design that stabilizes user needs with business objectives.

Develop and build partnerships across teams and disciplines to promote collaboration and efficiency on projects.

Establish, execute and maintain the design vision and strategy for Hilton’s Digital Channels.

Ensure the designers assigned to projects are the best fit based on project requirements and the abilities of the designer.

Develop design elements including screen layouts, images, icons, animations, etc. to provide a usable and compelling user experience.

Design and produce graphical elements optimized for speed and compatibility.

Serve as subject–matter–expert regarding digital design.

Ensure photography and other design products used on our digital channels are appropriate and high quality.

Ensure time is managed accurately and promptly.

Communicate with clients and partners.

Lead design reviews.

Stay engaged with emerging technologies and identifying explore opportunities to incorporate current thinking into product designs advocating for usability, design, and innovation within the organization.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

You think about the big picture without losing focus on the details.

You’re passionate about creating design patterns and systems that support a cohesive visual design language.

Your design feedback is constructive, fair, honest and considerate.

You thrive on collaboration.

You have reliable instincts for when to stay with brand guidelines, and when to push the boundaries.

You’re excited about the world of design, keeping up with trends and the competitive landscape.

You’re resourceful and adaptable.

You understand what it’s like being a creative in a big company.

You’re a confident, strong leader, but you’re not arrogant or unapproachable.

You communicate clearly, efficiently and persuasively.

You’re able to lead design critiques with people at levels above and below yourself.

Your portfolio is full of examples of aesthetic design and solid problem solving.

You’re nice, play well with others and have a good sense of humor.

Establish creative direction for digital projects.

Provide time and cost estimates for potential work.

Forecast workload capacity for the design team.

Identify weaknesses in individual designers and overall team and make a plan to shore them up.

Plan activities and events that stimulate and inspire designers.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

BA/BS Bachelor's Degree

Ten (10) years of experience in digital design, user experience (UX), interaction design or similar role

Three (3) years of leadership experience

Experience managing design

Travel as required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

MA/MS Master's Degree

Twelve (12) years’ experience in digital design, UX, interaction design or similar role

Five (5) or more years leadership experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Information Technology/Systems

Title: Director, Digital Design

Location: null

Requisition ID: INF010BV


Company info

Hilton Worldwide
Website :

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