Associate Vice President Product Management

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Job Information

Humana

Associate Vice President, Product Management

in

Boston

Massachusetts

Description

Consumers have come to expect personalized and seamless experiences in nearly all aspects of their daily life – how they stay connected, shop, book travel and manage their finances. Technology innovation has enabled these experiences. Consumers should expect, and will demand, the same personalized experience for managing their health.To meet new competitive challenges, better respond to consumer needs, reduce systemic friction points and to inspire a brighter future for healthcare in America, Humana has created anew business focused on the whole health n needs of seniors. Associates in this new business segment (Author by Humana) are creating a customer-back experience designed to foster atrusting relationship with seniors to help them achieve their best health.Author operates independently with a ‘startup-like’ mentality, and the enthusiastic support and backing of Humana and its board, with the goal of changing the healthcare industry from managing transactions to supporting a member’s whole health.We are seeking individuals who are passionate about solving big problems in healthcare for seniors. As a member of the Author team, you will have the opportunity to bring your “A game” to work every day to improve the lives and health of the seniors we serve.

Responsibilities

As the AVP of Product, you will be responsible for defining and leading the execution of the roadmap for a unified user experience across our applications and services. Partnering closely with the Health, Marketing, Operations and Technology teams, you will drive the development of consistent, intuitive, and seamless experiences, while leading our dynamic product team. The ideal candidate has significant experience launching consumer-facing products and leading highly cross-functional teams to create compelling, resonant digital experiences. If you thrive in a fast-paced environment and are known for your incredible leadership and execution skills, we can’t wait to meet you.

Are you ready to join us in redefining the future of healthcare?

KEY RESPONSIBILITIES

Own strategic product planning and execution against our product roadmaps.

Establish a shared vision across stakeholders by building consensus on the priorities and goals.

Oversee full digital product life cycle stages through product inception, design, development, testing, implementation and validation of desired outcomes. Balance an innovative mindset with user-centered solutions that translate to positive, personalized experiences for members, associates and providers. Identify cutting edge innovations and encourage experiments designed to increase customer value over the digital product roadmap.

Constantly evaluate the impact of products & solutions by creating clearly defined logical criteria balanced with instinct and intuition. Ensure solutions align with Edge’s overall vision.

Model Delivery Excellence through strong collaborative relationships with functional leaders across the organization as well as with external stakeholders. Build a consistent organization-wide product delivery roadmap; establish aligned processes for maintenance and execution.

Lead an agile, staged development process (e.g., build / test / learn sprints) to create solutions aligning to Edge’s unique mission. Ensure platform buildouts and migrations are modular, scalable and adaptable. Influence product teams and IT to adopt agile approaches to improve the efficiency of workflow between development and design.

Inform executives and leadership of progress made on key success metrics. Proactively identify issues that will keep specific products from delivering on time, inspire team to assess alternatives to resolve and build a plan for resolution.

Evaluate, leverage and manage the right external partnerships as well as key internal relationships to confirm optimal delivery of care to our members.

LEADERSHIP CHARACTERISTICS Ownership mindset | Embraces disruption | Agile | Future focused | Entrepreneurial & able to execute | Comfortable with ambiguity | Strong relationship skills | Committed to building new experiences │ Adept collaborator │ Fosters talent development & positive team dynamics

Required Qualifications:

Bachelor’s degree in related field.

Extensive experience in product management in dynamic, high-reaching environments, including at least 10 years of success in building, developing, retaining, and leading teams.

5 years’ experience launching healthcare products and platforms / deep healthcare domain experience and expertise.

Demonstrable experience in Agile Methodologies including SAFe.

Proven success in creating a roadmap, vision, and strategy for an entire product portfolio.

Exceptional leadership and ownership skills, with a track record of influencing all levels of an organization.

Strong technical acumen with proven ability of working seamlessly with engineering teams.

Familiarity or expertise with technology, design research, design strategy, service design, UX / UI design, software development.

Self-starter, comfortable with ambiguity and building supporting guardrails, structures and processes.

Flexible and willing to play any role that the team needs as it grows - no job is too big or too small.

Ability to confidently challenge the status quo, dominant logic and existing structures and processes.

Preferred Qualifications:

Master's degree/MBA

Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

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Company info

Humana Inc.
Website : http://www.humana.com